Dead Sea Help desks for the Tourism industry
The Israeli tourism industry believes in the concept of delivering excellent support to customers. This industry is very vast in terms of its nature and size so implies a large number of customers.
In this industry, whether it may be a hotel or a tourism industry with each passing year increasing customer base can be witnessed easily.
With each year the embarkment of the tourism season, we handle reservations for attendants, the give services for incoming groups from travel agents and companies that wish to get a more personal service by a local tourism professional that will great their clients and guests with a personal approach upon their arrival at the Ein Bokek resort area. There are several usual queries from the customers end about local attractions\Highlights, rules, information about hotel facilities, and much more.
Although it is common knowledge that various hotels provide such service and sometimes for free, our service is crucial for V.I.P guests, giving service often in unusual conditions like night arrivals, split groups, groups with special needs. This Service is one that the hotel staff not often could provide with the desired approach.
For that, they will contact us by calling or e-mailing. We will attach an attendant, coordinate with the hotel, set up a desk, prepare the room keys before hand, make sure the rooms are prepared according to the travel agent \ costumer specific requests, give public/personal introduction to the guests, coordinate and give all relevant information that is required for the event\Day\Tour\stay in that particular point or hotel at the Dead Sea region.
It’s better that the staff prepares a reply in advance for those same set of questions as to when the time that question has been raised then you can quickly shoot the response.
Also we monitor coordination with all service staff: Agent, Operators, Tour guides\ tour leaders, Drivers etc.
So, to keep the working process efficient, our customers are required to give us information about the client's characteristics and any other useful information for success.
Customer Retention Strategy:
A marketing strategy has to be adopted by the owners of travel and tourism as well as the hotel department so that the customers love to keep coming back to you.
Finally, our advantages are in service quality, flexibility, experience and of course our ability as locals to apply our knowledge at our own court which is the Dead Sea resort area of Ein Bokek
For booking or information please contact us by phone:
+972 – 506806508